Just taking a short break off work.... damn it's busy today....
In other news I've pretty much ended my war with DBS. They sent
me a grovelling letter profusely apologizing for the multiple
screwups their monkeys..... I mean, customer service operators did,
and said that disciplinary action would be taken against them.
The first girl who attended to me will get the worst of it. She
not only failed to send out my orders; she even failed to take note
of my call. The managers actually had to CSI their telephone
switchboard to find out about the call.
The second girl failed to verify my chequebooks and ended up
cancelling the wrong one. Oh, and she also failed to send out my
orders for a new chequebook.
And as a gesture of goodwill they sent me some NTUC
vouchers.
Whatever. Hard cheese. I'm pulling my money out of the bank as
soon as I have the chance to do so. A bank which cannot even keep
transaction records does NOT deserve to be a bank.
